Privacy Policy

Last updated: July 2026

East Coast Mechanical LLC ("East Coast Mechanical," "we," "us") provides HVAC, plumbing, and heating services. This policy explains what information we collect when you contact us, request service, or text our business phone number, and how we use it.

Information we collect

We collect information you provide directly, such as your name, phone number, email address, service address, and a description of the service you need. This may be submitted through our website, over the phone, or by text message.

SMS / text messaging

You may receive text messages from us related to scheduling, appointment confirmations, and customer service if you text our business number, (774) 355-3465, directly, or if you sign up at ecm-crm.vercel.app/sms-signup. Message frequency varies based on your activity. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or HELP for assistance.

We do not share or sell mobile phone numbers collected for SMS purposes with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to communicate with you about your own service requests and appointments.

How we use information

We use the information you provide to schedule and perform service, communicate with you about appointments, and maintain records of work performed at your property. We do not sell your personal information.

Contact us

If you have questions about this policy or how your information is used, contact us at joshcrowleyecm@outlook.com.